Genpact off campus hiring for Process Associate - DevOps

 

Genpact off-campus hiring for Process Associate - DevOps

Process Associate - DevOps 

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.  

 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Associate, Customer Service - DevOps

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Process requests received that relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy. Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.

Investigate, review, and resolve issues that are identified such as requests for App reviews, 3rd party App reviews, page reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:

•    Good interpersonal skills, verbal, and written communication skills and most importantly, empathy

•    Active user of the Internet, various applications, 3rd applications on the social media platforms

•    Must have Email account & social Media accounts

•    Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment

•    Effective probing & root cause analysis skills

• Problem-solving skills with customer-centric approach

•    Intellectually curious, agile, and creative, operating in a fast-paced environment

•    Promote a positive and inclusive work atmosphere

•    Should be proficient with apps & their functionalities

•    App Reviews, Testing and building test cases is an added responsibility

Qualifications we seek in you

Minimum Qualifications

•    Graduate (Any Discipline)

•    Freshers are eligible

Preferred Qualifications

•    Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial

•    This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

CLICK HERE TO APPLY ===> APPLY LINK