Sprinklr off campus hiring for Product Support Engineer
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job Description
About Sprinklr : Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr is currently looking out for people like you who can add immense value to our organization. Your profile really stands out and we would love to get in touch with you to get to know you better.
Title: Product Support Engineer
Experience Required: 0-2 years
Required Educational Qualification: Bachelors/Master's degree in similar field
Note: Shift Timings - must be comfortable to work in 24x7 rotational shift
Job Description:
As a Product Support Engineer, you will be:
o Duplicating and troubleshooting product and technical issues faced by clients.
o Working and developing in-depth product expertise in order to provide solutions for product issues.
o Taking ownership of technical issues, understanding customer requirements and workflow, and working within escalation processes to resolve more advanced issues.
Required Skills:
o Strong knowledge of MySQL, Familiarity with MongoDB a plus
o Education level: Bachelor’s degree in a technical field, or equivalent work experience in a software/support and services
o Excellent written and verbal skills
o Strong analytical and problem-solving skills
o Ability to work in a highly collaborative and fast-paced environment o Solid grasp of the web and social media
Why you should Join Sprinklr:
Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside
Know More about us : Sprinklr: Unified Customer Experience Management Platform | Sprinklr
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
CLICK HERE TO APPLY ===> APPLY LINK