Hexaware Job Vacancy Alert for Infrastructure Management Support

Hexaware Job Vacancy Alert for Infrastructure Management Support

Academic Criteria 

60% or 6 CGPA and above throughout in 10th, 12th and Graduation

No Live backlogs at the time of registration

Year of Passing 

2023 Pass out

Role 

Trainee

Work Location

Mumbai/Pune/Chennai & Noida

Qualification:

1. Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA

Job Description 1. Excellent verbal and written communication in English is a must

2. Should have basic knowledge of ITIL process and international Client

handling over the phone and email

3. Meet established service level metrics for call response, technical

support and customer service

4. Provide Help Desk Support for End users and Level 1/2 support of IT

Infrastructure and Applications

5. Log Incidents/call tickets into the Ticketing tool, monitor incoming customer

ticket queues for assignment, follow-up and resolution

6. Follow and complete IT Service desk opening and closing checklists

7. Research and update the knowledge base for solutions that can be used to

provide first call or contact resolution

8. Perform installation/troubleshooting/configuring of MS outlook Client,

MS Office, Applications software, Antivirus Software, Internet explorer

and basic network troubleshooting

9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,

Team viewer etc. (It’s optional) to troubleshoot and resolve end-users

laptops, desktops.

10. Provide follow-up service to End-users to ensure that the service provided by

Help Desk has addressed their needs in a timely and efficient manner

11. Candidates should be open to work in a 24*7 shifts environment

CTC & Stipend 

3.00 LPA & 15k for 3 months stipend amount

Service Agreement

2yrs – 2 Lakhs

CLICK HERE TO APPLY ===> APPLY LINK

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