Infosys Off campus hiring for Process Executive - Customer Service Representative

 

Infosys Off campus hiring for Process Executive - Customer Service Representative

Responsibilities

 • Should have good command and Fluency over English and Hindi + Any other regional language will be added advantage.

• Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.

• Excellent verbal, written communication, interpretation and active listening skills

• Ability to quickly and efficiently assimilate process knowledge.

• Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.

• Should be comfortable working from office.

• Being proactive and show the utmost respect for customer’s time.

• Good time management, ensuring all contacts with customers add value

Educational Requirements

Graduate 

Service Line

BPO Service Line

Additional Responsibilities:

 Qualification:: B.Com/M.Com/BBM/BBA

Time:: 8am to 8pm(Rotational Shifts)

Number of days working:: 6 Days (1 day rotational off, apart from Sunday)

Location: Mysore

Experience level: 0 – 1 year 

Preferred Skills:

 Customer Service->Voice 

* Location of posting is subject to business requirements

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