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Groupon Job Vacancy Alert for Customer Service Representative
Description
CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web-savvy and have a high degree of empathy and resourcefulness.
Responsibilities:
Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
Manages email, and chat calls from customers.
Resolve customer issues in a timely and consistent manner.
Manage time and productivity to meet daily individual and team ticket targets.
Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume & transactional environment.
Strong written and verbal communication skills
Skills & Qualifications:
Minimum Experience: Fresher (OR) 1 to 5 Years Experience
Under Graduation is Mandatory - Must have all the educational documents including Semester wise marksheet and the Provisional Certificate.
Required to work in complete US shifts.
Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
Manages email, and chat calls from customers. Resolve customer issues in a timely and consistent manner. Manage time and productivity to meet daily individual and team ticket targets.
Stay current with knowledge of internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features. Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
Strong written and verbal communication skills.
Experience in e-commerce or back-office environments will be an added advantage.
Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
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