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Job Title
Process Executive
Work Experience
0 Years
Responsibilities
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, and control M will be added advantage
• Experience in resolving queries utilizing voice skills on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from the office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem-solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and showing the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office
Educational Requirements
Graduate
Service Line
BPO Service Line
Preferred Skills:
Customer Service->Regular Customer Service
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