Job Description
Responsible for providing IT Infrastructure support covering cloud and on-premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services and other business applications to our global customers
Interact with end-users fluently, understand and resolve technical issues over various channels of support
Hold a high degree of conversational skills since written and verbal communication are essential
Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, HealthCare, Life Sciences, Technology Consulting etc.
Provide expert solutions on infrastructure, applications, hardware and software installations and networking queries
Accountable for gathering information through client conversation and ensuring optimal resolution
To maintain business agreed on timelines and resolve issues within that timeline
Engage in business interactions with end users to provide innovative approaches
Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
Clarify user queries and work collaboratively to ensure there is no business impact
Using a high level of problem-solving and critical thinking skills to engage in time-bound tasks
Industry-standard business hours with rotational shifts to support global customers
Delivery locations across India encouraging relocation based on business requirement
Eligibility
Any 3 years Graduation program
50 % in X, XII, Diploma, UG, No Standing Arrears. Max Gap 3 Years. PG is not eligible.
Opportunities are open to Indian nationals/OCIs/PIOs who are currently residing in India
Please note, if selected, you will join as a fresher as no prior work experience will be considered.
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