Job Summary
Intermediate level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
Receive and enter phone, fax, email and chat orders.
Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
Make changes to or cancel orders/backorders and notify customers as required.
QUALIFICATIONS
Undergraduate, Graduate or Diploma
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