OPENINGS@SUTHERLAND FOR STORAGE TECHNICAL ROLE
Dear Candidate, Greetings from Sutherland..! We have openings for Storage Engineer.
CANDIDATES FROM ANY LOCATION CAN APPLY, MUST BE WILLING TO RELOCATE TO BANGALORE AFTER PANDEMIC.
It is a 24/7 shift .
Contact :Swathi HR (7338700398).please only drop a normal SMS with a short description about your storage technical experience and also the below details:
*LOCATION
*NOTICE PERIOD Please apply without fail and we will be reaching you.
Can contact on saturday and sunday too. Excellent communication in English is mandatory. Telephonic Interviews and Strictly No Walk-ins. Responsibilities and Duties:
You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -
- Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
- Resolve NFS, CIFS, FC, iSCSI issues
- Resolve TCP/IP networking issues
- Reproduce issues by re-creating scenarios in a lab environment
- Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
- Create new knowledge base articles to share information and best practices for reuse
- Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks
Regards,
Swathi.R
Sutherland
