AMAZON OFF-CAMPUS DRIVE
Job Description:
The Last Mile Analytics & Quality Team will act as the first level of support to address resolution, geocode correctionmaps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
This job requires an assoicate to constantly hit the ground running and the corrections/edits performed will ensure successful deliveries.This job will enable an associate to experience a breadth of impact across multiple Engineering and Operations groups.
Roles and Responsibilities:
This includes, but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA
Systematically escalate problems to the relevant owners/ teams according to pre-determined process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in
Basic Qualifications
Bachelor's degree in any stream
Excellent communication and data presentation skills Good communication skills- both verbal and written
Preferred Qualifications
Working Knowledge of MS Office products such as Word and Excel
Demonstrated ability to work in a team
Problem solving ability and analytical skills
Excellent attention to detail and work with the highest level of accuracy
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes based on business requirement)
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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