- Responsible for providing IT Infrastructure support covering cloud and on-premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services, and other business applications to our global customers
- Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
- Work in partnership with various business domains like Banking, Finance, Insurance, Communications, Media, Retail, Healthcare, Life Sciences, Technology Consulting, etc.
- Provide expert solutions on infrastructure, applications, hardware and software installations, and networking queries
- Accountable for gathering information through client conversation and ensuring optimal resolution
- To maintain business agreed on timelines and resolve issues within that timeline
- Engage in business interactions with end-users to provide innovative approaches
- Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
- Clarify user queries and work collaboratively to ensure there is no business impact
- Using a high level of problem-solving and critical thinking skills to engage in time-bound tasks
- Industry-standard business hours with rotational shifts to support global customers
- Delivery locations across India encouraging relocation based on business requirement
Eligibility
Any 3 years Graduation program
50 % in X, XII, Diploma, UG, No Standing Arrears. Max Gap 2 Years. PG Not eligible.
