Zycus Job hiring for Product Technical Analyst - Job vacancy in IT jobs

 

Zycus Job hiring for Product Technical Analyst - Job vacancy in IT jobs

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C-type user experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst. In this role, you will be part of a Global Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on the Zycus Procurement Performance and Spend Analytics application.

This position is open exclusively to candidates residing in Mumbai

As a Product Technical Analyst at Zycus, you will:

Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)

Work on all aspects of the Zycus Support Desk and be the first point of contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for Customer concerns

Work with the Technical Account Management Team to ensure deliverables are on time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

 Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

 Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

Evaluate and suggest innovative solutions and workarounds for customer requirements

Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science 

Experience Level: 0-1 years

Location: Mumbai

Salary Range: INR 4,50,000 to INR 5,00,000

Strong written and verbal communication skills.

Willingness to work in 24 X 7 shifts 

Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.

Ability to collaborate with various internal and external stakeholders

Ability to learn, execute and excel. Multitask and work with priorities

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (the world’s leading market research analyst) as a  Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner.  Zycus's Procure-to-Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

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