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Cognizant Job hiring for Engineer Trainee
Job Description
IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring the smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk teams, across the globe. The landscape of the IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chatbots to automate and streamline their support processes. AI chatbots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues.
Location
Bengaluru, Chennai, Kolkata. Candidate must be flexible to relocate to any of these locations as per the business requirement & demand.
Eligibility
2023 Batch of B.E/B.Tech of any branch (UG full time degree).
Candidates having 50 % in X, XII or Diploma, UG.
Open to Indian nationals only.
Being flexible to any work location, shift timing, and technology.
The final Cognizant onboarding would be subject to satisfactory background verification.
If a PAN card is already available, ensure you have both your first name and last name updated on the PAN card. If you do not have your last name updated on the PAN card kindly get it updated. Background verification will not be successful if the last name is not updated on the PAN card. Background verification will not be successful if the PAN card name and the superset registered name do not match. If a PAN card is not available, kindly do not proceed with the application registration
Key Responsibilities
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution, and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
Associate should be client-focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from the office.
Support available from Cognizant (post joining as Full Time Employee)
Night shift allowance will be paid by the project.
Cognizant provides cabs for pick-up and drop-off, ensuring safety and comfort.
Timely rewards and recognition for top performers.
If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you.
Please note, if selected, you will join as a fresher as no prior work experience will be considered.
Compensation Engineer Trainee - 4,00,000 LPA
CLICK HERE TO APPLY ===> APPLY LINK