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Wells Fargo Off campus Hiring for Associate Operations Processor
In this role, you will:
The Associate Operations Processor will perform a variety of operational tasks for complex processes or functions under limited supervision
The Associate Operations Processor will be responsible for any of the Primary Job Functions, namely: Late Return Claims, Work Assigning/Case Creation, LOIs, Trace Fraud Filter, ACH Returns, ACH Research, Legal Order Queries, Escalations/Complaints, Phone Enquiries, Perfect Receivables, GL, WSUD Requests, Contests, Returns/Fraud Filter Secondary Reviews
Duties will include:
Research and respond to inquiries and investigations from internal and external customers in a timely manner
Prepare and maintain a record of all inquiries and investigations
Investigate and research more complex data and problems by gathering and analyzing appropriate information
Partner with appropriate resources to seek out solutions to problems
Research and resolve problems within established department timeframes
Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
Communicate resolution to the appropriate party in a timely manner
Takes incoming customer calls
When more complex inquiries are received, they will be referred to the more senior team member as per the guidelines and escalation procedures of the business
Required Qualifications:
0-2 years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Bachelor's degree holder, preferably a business course
Fresh Graduates and/or 0 to 2 years experience in banking operations (Commercial Banking or CIB)
Experience in ACH / Payment processing. Knowledge in any of the following: Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, and Foreign Exchange Payments a must
Excellent verbal, written, and interpersonal communication
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization Solid problem-solving skills
Ability to perform repetitious tasks
Ability to effectively listen and elicit information
Ability to handle incoming customer calls
Able to perform shift work (Night Shifts with login post 6:30 pm IST) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's Eve
In scope - 10-day Required Absence Policy due to Sensitive Position
Fresh graduates are welcome to apply
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