Genpact Job vacancy Alert for Associate - Web Support

 

Genpact Job vacancy Alert for Associate - Web Support

Responsibilities

Creation of user SSOs for various Web Portals, Onboarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreements/ entitlements

Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.

Drive and support continuous improvement efforts through the LEAN philosophy

Qualifications

Minimum Qualifications

Graduate in any stream. EXCEPT B.Tech/ BE

Preferred Qualifications

Effective probing skills and analyzing / understanding skills

Problem-solving skills with customer centric approach Demonstrated proficiency with written English and with a neutral English accent

Customer Support/Service

Strong attention to detail

Working knowledge of Microsoft tools like Word, Excel and PowerPoint

End User Support

Problem-Solving Skills

Identifying Process Improvements

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