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Amazon Job Vacancy Alert for Data Associate
Title: Support Ops Specialist
Location: Bangalore
Description:
Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon's world-class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. The support Operations role in FBA is to support Sellers with financial-related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.
Key job responsibilities
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets.
Consistently improving Seller experience
Basic qualifications
Bachelor's Degree
0-4 years of work experience
Good expertise with Microsoft Office, including Outlook, Word, and Excel
Exceptional analytical, logical and data-gathering skills
Excellent communication and comprehension skills
Excellent problem-solving skills
Preferred Qualifications
Experience in a production environment and proven track record of achieving productivity and quality targets
Previous experience in a contact center environment
Experience in problem-solving, including the ability to recognize non-obvious patterns
Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
Ability to maintain high levels of confidentiality and data security standards.
Strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
Clear oral and written communication skills.
Experience with fraud or risk investigations.
Experience in payments & banking domains.
Demonstrated a positive, results-oriented attitude.
Excellent team player capable of learning and sharing knowledge in a team environment
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