Salesforce Job Vacancy Alert for Associate Technical Support Engineer

 

Salesforce Job Vacancy Alert for Associate Technical Support Engineer

Job Details

CSG Support- Futureforce 

Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. 

About Futureforce: 

Future force is for college students wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5-year-running and one of Fortune’s “100 Best Companies to Work For” 8-year-running. Future force offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun! 

Customer Success Group: Role Description: 

Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved. 

Designing and maintaining technical expertise in assigned areas of product functionality. 

Demonstrating outstanding analytical and problem-solving expertise. 

Providing feature explanation and Salesforce coding best practices. 

Handling customer expectations and the customer experience to enhance 

customer satisfaction. 

Actively maintaining and participating in job-related training activities. 

Required Qualifications/Skills: 

Superb Communication - Verbal and Written 

Salesforce ADM 201 Certification 

Super Badges in Salesforce Administrator/Developer etc 

Solid Grasp of HTML, XML, API, SQL 

C, C++, Java, RDBMS and OOPS concepts 

Ability to communicate technical concepts clearly and effectively 

Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc., 

BE/B.Tech degree with minimum 70% academic scores from Computer Science or from circuit branches background 

Willingness to work in flexible shift timings. Work hours can however change depending on 

Business Requirements

Job Location: Bangalore and Hyderabad, India 

Working Hours: We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) - 

AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Daylight Savings Time) 

EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time 

APAC hours – 5.30 AM IST onwards 

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