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Bank of America Job vacancy Alert for Team Member
Job Description:
Overview (Bank overview, GBS India overview, Function Overview) *
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview*
ACH researches the unauthorized debits based on the affidavits received from the customer and provides credit (temporary & permanent) or denies the claims based on the findings.
As a part of the analysis, need to reach out to the merchant banks for information regarding the unauthorized debits. Upon the response received associate need to resolve the claim.
Job Description*
Individuals will perform as contributing members of the ACH team to address the claims raised by the customer, reduce costs and create customer satisfaction by providing analytical skills.
Responsibilities*
o Able to read and understand the affidavit sent by the customer and to take the right decision to Pay or Deny
o Delivering high-quality work, Customer focused, Self-directed since any error in the transaction would lead to financial loss to Bank
o Eye for detail and must be procedure focused to adhere to the Policy guidelines
o Must be a quick learner to adapt to new systems and procedural change
Requirements*
Education*
Any Graduate
Certifications If Any
NA
Experience Range*
0-1 Year
Foundational skills*
o Basic understanding of Regulations
o Good Analytical Skills
Strong Communication Skills
Desired skills
o Knowledge of MS Office
o Strong knowledge of key risks in the ‘Back Office’
o Willingness to learn and adapt to changes
Work Timings*
07:30 AM - 04:30 PM
Job Location*
Hyderabad
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