Wipro Job vacancy Alert for Customer Service Representative

 

Wipro Job vacancy Alert for Customer Service Representative

Job Description

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative

We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handling Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

Roles & Responsibilities:

You bring knowledge & expertise Required Experience

Experience 0- 2 yrs

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge of MS Office

Defined a career roadmap that offers growth opportunities

Performance-based incentive program**

Investment in talent development and skills enhancement

Work-life balance with 5 day work week

Collaborative environment with best-in-class professionals

Focus on colleague engagement and fun@work

Depends on Process/Client Alignment

Qualifications:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

Full-time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience

Undergraduate (Except pursuing any regular course/technical course, pursuing a course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

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