Tata Communication Job Vacancy Alert for Jr. Customer Service Executive

 

Tata Communication Job Vacancy Alert for Jr. Customer Service Executive

Job Family Descriptor

Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze the need for capacity augmentation/ optimization to address capacity crunch in networks. Plans organize and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor the planning and delivery of orders in terms of configuration management. Guide and monitor the team to design the network to ensure customer connectivity in the agreed time and supervise handover to the project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses troubleshoot and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.

The broad outline of the Role

Is able to apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices. 

Checks for problems in existing systems and modifies work processes following defined procedures. The operational role is responsible for achieving day-to-day objectives. 

Works under direct supervision No prior work-related experience is required 

Education: Graduate Experience: 0-2 years

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