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Wipro Job Vacancy Alert for Customer Service Representative
Job Description
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handling Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Roles & Responsibilities:
You bring knowledge & expertise Required Experience
Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge of MS Office
Defined a career roadmap that offers growth opportunities
Performance-based incentive program**
Investment in talent development and skills enhancement
Work-life balance with 5 day work week
Collaborative environment with best-in-class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client Alignment
Qualifications:
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing a course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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