DXC Technology Job vacancy Alert for Associate Professional

 

DXC Technology Job vacancy Alert for Associate Professional

Job Description:

Essential Job Functions

Assists with the coordination of activities of functional areas or of department account lead to ensure that business solution requirements are met.

Assists in day-to-day Application support delivery to our clients globally

Be part of a 24/7 Support team and provide high-quality production support services

Actively manage Application Incidents and Changes using the ITIL framework

Representing support in High severity Incident Management or Major Incident Management

Works closely with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meets client specifications.

Assists in identifying and researching application improvements to increase customer and stakeholder satisfaction.

Actively participate in Application delivery projects and enhancements

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in business administration, engineering, information systems or related field preferred

Zero or more years of support services or project or program experience

Experience working with the technology industry

Experience working with company products and operating systems

Other Qualifications

Incident Management

Change Management

Service Request Management

Escalation Management

Monitoring of Applications and reporting

Performing Application Sanity Checks and exceptional Handling

24/7 Support

ITIL Best Practices

AWS and AZURE knowledge

SQL/Window Servers/IIS/Python - Added Advantage

Work Environment

Virtual office

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