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Deloitte Job vacancy Alert for SQL Production Support
Job purpose:
This is an entry-level position and you will be responsible for working to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s).
This position requires supporting application users both from a technical and functional perspective. You will troubleshoot and resolve complex issues related to Global mobility tools by liaising with various stakeholders. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact and you must possess excellent communication, consulting, and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team.
Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on the application(s) and all tools needed to support the application(s).
Key job responsibilities:
Work with Tier-1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all compensation tools
Liaison between business and technology with an understanding of the full life cycle of system development with AGILE methodologies.
Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans
Ensure business requirements and functional specifications are resolved and fulfilled
Ensure issues are identified, tracked, reported on, and resolved in a timely manner
Perform unit and system-level testing on applications
Consistently meet client expectations and project deadlines
Evaluate the problems of the customers and provide logical lasting solutions
Work with business owners to identify information needs and develop SSRS reports
Key skills desired
· 0 to 2 years of problem-solving and solid analytical skills
· Self-starter with solid analytical and problem-solving skills
· Strong focus on self-review and providing high-quality deliverables
Good personal organizational skills and flexibility enough to change direction pursuant to business demands
Comfortable working in a dynamic team environment where projects and deadlines often require multi-tasking and flexible work schedules
· High level of attention to detail, ability to execute and deliver project deliverables on budget and on time
· Ability to integrate rapidly with the existing team, including with individuals from diverse backgrounds, and in a virtual setting
· Capable of handling high work pressure during peak months
· Ability to interact with individuals at all levels of the organization
· Excellent written and oral communication skills; confident in dealing with all levels of clients, both internally and externally; fluent in English
· Strong commitment to customer service
· Proficiency with Microsoft Office Applications (MS Excel, MS PowerPoint, Word, Outlook, etc.)
· Languages: Must have - SQL, good to have - PL/SQL
· Working knowledge of relational databases
· Experience with Microsoft reporting technologies, i.e., SSRS, and good to have basic knowledge of VB scripting
Education/Background:
College coursework: BE/BTech
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