Hewlett Packard Job Vacancy Alert for Technical Support Representative
Job Family Definition:
Designs develop, troubleshoot, and debug software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines hardware compatibility and/or influences hardware design.
What a Technical Support Voice Process individual does at HP:
• Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
• Ability to troubleshoot and fix Hardware/ Networking/OS-related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or
service to fix the issue
• Must possess the zeal to demonstrate Customer First culture in every interaction
Individuals who do well in this role at HP, usually possess:
• Should demonstrate a good analytical/logical approach to troubleshooting for resolving Hardware
& Software issues
• Must have good typing skills
• High-level demonstration of Interpersonal & communication skills, with multiple internal and
external stakeholders
• Should have excellent Customer Relationship Management skills, Email/Chat etiquette, and good
time management skills
• Must be open to working in rotational shifts
• Having an A+, N+, MCSA, and MCSE Technical certifications would be an added advantage
• Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
• Basic computer hardware knowledge
Educational Qualification
Must be a graduate, fresher/ having a relevant experience of 0-4 years in Tech Support International Voice Process
Location
Electronic City/Whitefield, Bangalore
About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
Knowledge and Skills:
Experience or understanding of software systems design tools and languages.
Good analytical and problem-solving skills.
Understanding of design for software systems running on multiple platform types
Understanding of basic testing, coding, and debugging procedures
Good written and verbal communication skills; mastery in English and local language
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