DESCRIPTION
Amazon is investing heavily in building a world-class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements and search results. The ideal candidate must demonstrate strong analytical & communication skills, attention to detail, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills. The candidate should be flexible to work in night/rotational shifts allotted as per the process requirements. Candidate should be comfortable working on sensitive content - adult, nudity, political, religious, alcohol, tobacco. The minimum qualification required is Bachelor's degree complete with relevant education documents i.e. consolidated marks sheet, Provision certificate and course completion certificate. t's work from home opportunity and its mandatory for applicants to either reside or relocate to the mentioned locations i.e. Karnataka, Tamil Nadu, Telangana, Maharashtra and Uttar Pradesh/NCR and work from the mentioned location vicinity only.
Key responsibilities include:
1. Organic Product Review
Review relevance between the search queries and organic products based on Content Guidelines.
Check the relevance with quality and accuracy in detail.
Analyze data and evaluate trends/ patterns.
Recommend generic patterns to be translated into Rules.
Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues
2. Training & Coaching
Coordinating training & mentoring sessions
Periodical review of work of new hires (with the guidance of the Supervisor) and providing ongoing feedback in the initial training phase.
Develop training material for the team and leadership training and development for the team.
3. Maintaining Updates & Documentation and Monitoring workflow
Escalating questions/issues from the team regarding the process and cascading updates to the team
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
Preparing weekly process reports & sending these out to the concerned people
Monitoring workflow and re-assignment in the team & handling shift issues, daily standups, updates and escalations.
4. Preferred Skills
Requires strong computer skills, and Microsoft Office Applications (Excel, PowerPoint and Word) to maintain reports and metrics.
Should be flexible to work in night shifts and rotational weeks offs
Familiarity with online retail (e-commerce)
Strong background in web search and familiarity with various ways used for searching for information
Preferred Language
Proficient in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Basic Qualifications:
Graduate degree in any discipline.
Proficient in the English language.
Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Demonstrated passion for delivering a positive customer experience, and maintaining composure in *difficult situations
Flexible to work in shifts and rotational week offs
Ability to effectively and efficiently complete difficult goals or assignments.
Strong interpersonal and communication skills
Confident in using MS-office (especially Excel)
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.
Preferred Qualifications
Advanced computer skills using a variety of programs are highly desired.
Prior experience in online advertising is preferred.
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