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Responsibilities
*SLA Process compliance, Resource Planning, Business process
improvement
*Knowledge of operation management
*Driving Daily/Weekly/Monthly Governance calls with the client.
*Prepare/review the process definition & documentation for the
specific process within purview to enable the manager to finalize the
TO-BE Process
*Co-Ordinates and conducts training for the team in order to ensure the
right skilling
*Monitors/ ensures process compliance and periodically updates SOP
changes as required as part of the quality plan in order to ensure
adherence to process steps
*Resolves escalations from the process owners in order to ensure strong
customer relationships
*Provide feedback on error transaction and conducts RCA with help of
quality SPOC
*Self-starter, having a proactive approach in terms of process
improvement, identifying risks, and engaging clients.
*Ability to handle multiple tasks and adherence to on-time
delivery.
*Understand the contractual requirement for the process and deliver the
same.
*Sound decision-making
*Excellent written and verbal communication skills
*Good attention to detail
Educational Requirements
Graduate
Service Line
BPO Service Line
Preferred Skills:
Domain(IBPO)->Life Insurance->Individual Life-ALL
* Location of posting is subject to business requirements
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