CSS Corp Job Vacancy Alert for Technical Support Engineers
Job Title: Technical Support Engineers
Job Location: CSS Corp, Hyderabad
Number of Openings: 100+
Eligibility: 2022 passing out graduates can apply
Roles and Responsibilities:
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file a bug with application owners
Uses troubleshooting techniques to identify network-related issues
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
Help employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems
Preferred Qualification (Secondary)
Excellent communication skills
Good customer service skills, multitasking and leadership skills
Ability to adjust quickly to the changing priorities and make quick decisions with limited information
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