Accenture Job Vacancy Alert for Query Management
Job Description
Skill required: Query Management - Service Desk Voice Support
Designation: New Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 0-1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLAs.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
We are looking for individuals who have the following skillset:
Adaptable and flexible
Roles and Responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
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