Introduction
At Kyndryl, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let's talk.
Your Role and Responsibilities
About Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We are combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 90,000 employees. We have a list of 4,600 clients — including 75 of the Fortune 100 — and we operate in 64 countries.
Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering co-creating and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing and we’ll provide plenty of opportunities to make that happen.
Role and responsibilities
As Technical Engineer, you are responsible to support problems and changing tickets for client support operations (e.g. storage systems or servers) for work involving problem determination and implementation of changes to hardware, software, applications, or network systems.
These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides an opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort.
We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.
How we’ll help you grow
You’ll have access to learning to develop your technical skills, with over 500+ learning plans, covering 200+ roles
There will be opportunities to participate in programs designed to keep your skills industry relevant: We will invest in upskilling you to newer versions of technologies /cross-skill to grow your diverse technical skills in the same technology. This also entails key external training sessions & certifications
We will also invest in non-technical development and education for you including communication, leadership, project management, service management, risk, quality and compliance
Who you are :
You will need to demonstrate interpersonal skills while operating with large teams that work closely with clients across pan India and work in varied time zones
You will display management skills in your area of expertise, skilled to handle various tasks, prioritize and deliver on time
You can articulate with confidence for the desired views and be passionate to learn and apply technical prowess to tackle Client problems
As Tech Support Associate, you are responsible to effectively handling difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintaining poise and professionalism even with very difficult and demanding customers.
Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers.
Providing remote Infrastructure support delivery and performing problem cause analysis.
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise
Fundamentals of IT
Basic Concepts in Networking, Windows, Linux, Unix and other OS
Basic Knowledge of concepts about databases
Basic Knowledge of Z/Os and Operations Monitoring
Fundamentals of SAN, Back-up and Restore Technology
Fundamentals of Cloud and Cloud Computing
Preferred Technical and Professional Expertise
We are looking for
BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
65% or 6.5 CGPA above are eligible to apply.
All subjects will be considered including elective/optional subjects
No current Backlogs
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