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DXC Technology Job Vacancy Alert for Associate Professional Technical
Job Description:
Essential Job Functions
Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
Coordinates, conducts install, move, add, and change (ICMS) activities based on complex activities including integrated equipment and systems.
Provides expert technical advice and input in developing and creating new service offerings or technologies, such as working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost-effective and timely manner.
Provides guidance and training to client population on systems and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
Maintains currency regarding the technological, process, and/or other advances, specifically in the line of service, to ensure team performance and to achieve team objectives.
Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.
Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems, and conducting transition or transformation activities for new accounts.
Basic Qualifications
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science or related field preferred
Other Qualifications
Strong analytical and problem-solving skills
Work Environment
Office environment
May require shift work
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