Job summary
This role is ideal for a candidate looking for an experience with an
exciting, dynamic company. The candidate will be responsible to carry out
the Know-Your-Customer verification process of the customer. The candidate
will be required to perform due diligence checks & review KYC
documentation of customers as per the RBI guidelines, and ensure customer
data is stored in the system appropriately. The role requires the
candidate to understand and adhere to SOPs while maintaining service
levels. We are looking for an individual with good attention to detail and
who is consistent, systematic, accurate, and credible while performing
duties. The candidate should have good analytical skills and should be
willing to work in shifts.
Key job responsibilities
· Carry out customer KYC verification process as per defined SOP.
· Responsible for ensuring KYC checks and completing enhanced Due
Diligence.
· Perform necessary checks and report potential fraud customers.
· Constantly review the process and identify areas of improvement to
ensure 0% defect rate.
· Exhibit the highest standards of customer service.
· Ensure accurate and timely processing & submission of KYC
requests.
· Maintaining strict confidentiality and following all applicable Amazon
policies for securing confidential information.
A day in the life
· Carry out customer KYC verification process as per defined SOP.
· Responsible for ensuring KYC checks and completing enhanced Due
Diligence.
· Perform necessary checks and report potential fraud customers.
· Constantly review the process and identify areas of improvement to
ensure a 0% defect rate.
· Exhibit the highest standards of customer service.
· Ensure accurate and timely processing & submission of KYC
requests.
· Maintaining strict confidentiality and following all applicable Amazon
policies for securing confidential information.
BASIC QUALIFICATIONS
· Fresher or graduate with 0-2 yrs. of experience in handling operations
in a customer-facing environment
· Applicant should have strong written and oral communication
skills
· Strong analytical ability and attention to detail
· Demonstrate strong self-motivation, professional composure and
attitude, and enthusiasm.
· Positive team player eager to support teammates to resolve customer
concerns.
· Strong prioritization and time management skills, with a high degree of
flexibility.
· Demonstrate an appropriate sense of urgency for contact response time
in the face of variable workflows.
· Ability to work an assigned schedule that falls within our operating
hours is required and expected. Available shifts may include days,
afternoons, and evenings and typically include one or both weekend days.
Schedules may change throughout the duration of your employment.
PREFERRED QUALIFICATIONS
· Any graduation
· Knowledge of the KYC process and related RBI regulations is a
plus.
· Expertise in both giving and receiving constructive, actionable
feedback that produces desired results.
· Demonstrate strong and effective communication and public speaking
skills, as well as composure under pressure and a professional
attitude.
· Must have good knowledge of Microsoft Office applications
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