Technical Support – Voice Process – Customer Care Centre, Bangalore
What a Technical Support Voice Process individual does at HP:
Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
Must possess the zeal to demonstrate Customer First culture in every interaction
Should be a 2022 pass out only and must be available for a 6-month full-time internship 5 days a week (Monday to Friday), 9 hours a day starting early 2022
The internship needs to be a part of the college curriculum
Individuals who do well in this role at HP, usually possess:
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Must have good typing skills
High-level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
Must be open to working in rotational shifts
Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
Basic computer hardware knowledge
About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
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(HP Internship for Tech Support)