Google Job Vacancy Alert for IT Support Engineer
Minimum qualifications:
Bachelor’s degree in Information Systems, Information Technology, Applied
Networking, System Administration, other relevant fields, or equivalent
practical experience
Experience troubleshooting in a Linux, macOS, or Windows networked
environment, supporting desktops/laptops, phone systems, video conference,
and/or various wireless devices.
Experience in customer service, client-facing, and/or help desk.
Preferred qualifications:
Completion of a relevant technical certification (e.g., Google Career
Certificate, Google IT Support Certificate, or other comparable
certifications).
Experience deploying and supporting desktops/laptops, phone systems,
video conferencing, and various wireless devices.
Ability to adjust quickly to changing priorities and make quick decisions
with limited information.
Effective organizational, communication, leadership, and
teamwork/collaboration skills.
Passion for new technology and commitment to learning new skills.
About the job
Google’s IT support organization, helps keep Google running. IT Support
Engineers are the people who make this essential service possible. In this
role, you'll play an important part in helping to keep Googlers from
around the world productive. You will gain experience solving a range of
problems across Google’s broad technical ecosystem.
You will help Google's operations evolve at scale by collaborating with
your teammates and partner teams to find innovative ways to make our
support environment more efficient. You’ll provide user support for
internal tools and technologies, and external products. Beyond the
day-to-day, you will contribute to various initiatives, including feedback
on those tools and technologies, process improvements, and documentation
efforts that help support Googlers.
Our team is a learning ground for launching technical careers. IT Support
Engineers can leverage our learning programs and services to further
accelerate their careers in tech.
You will be required to work in a shift-based schedule, which may include
non-standard work hours.
At Corp Eng, we build world-leading business solutions that scale a more
helpful Google for everyone. As Google’s IT organization, we provide
end-to-end solutions for organizations across Google. With an inclusive
mindset, we deliver the right tools, platforms, and experiences for all
Googlers as they create more helpful products and services for everyone.
In the simplest terms, we are Google for Googlers.
Responsibilities
Provide support across all channels, including chat, email, phone, video,
in-person, etc.
Troubleshoot across Google’s corporate IT resources, applications, and
various operating systems, including Linux, macOS, Windows, Chrome OS, and
various other platforms.
Assist Googlers with resolving software, hardware, and networking
issues.
Collaborate and share knowledge across the team and other Googlers.
Contribute to various initiatives, including process improvement and
documentation efforts to enhance the user experience Support various services such as video conferencing, remote access,
internal products, and mobile technology.
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