Role: Service Desk
Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to signing Service Level Agreement
Qualification & Criteria
Candidates must have completed any 3-year graduation in 2019, 2020 & 2021
Graduation – 50% & Above
Up to a 2year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to signing Service Level Agreement
Please Note -
Only shortlisted candidates will be invited for the assessment/selection process
The selection process will be done in virtual mode
Candidates will be responsible for arranging the required infrastructure for appearing for the selection process which will be conducted online
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(Capgemini Job Vacancy Alert for 3 year Graduate Hiring 2019/2020/2021)