ZOHO Job Vacancy Alert - Technical Support Engineer

 

ZOHO Job Vacancy Alert - Technical Support Engineer

Job Description

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  
• Should be able to build a rapport with the customer, with clear and confident communication.
  
• Focus to be on customer satisfaction and first-time resolution.
  
• Engaging with the technical team for providing faster resolutions to technical issues.
  
• Working closely with the technical content team to identify gaps in the help module.
  
• Willingness to work in night shifts
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