ICICI Off Campus Drive
Job Title: E-Relationship Manager
Grade: Assistant Manager/Deputy Manager
I
Location:
Thane/Mumbai/Indore/Chennai/Guwahati/Delhi
Job Description:
- Build
and deepen relationships with customers to achieve an increase in the share of
wallet and revenues through the phone banking channel
- Provide
professional customer service to achieve high customer satisfaction and
retention
- Have
complete knowledge of customer base in terms of the profile, demographics, and assets in the bank
- Serve
as one-point contact to the mapped customers of the bank
- Cross-selling of new products and services for both new and existing customers
- Providing
advisory for various products offered by Banks to enhance relationship
value
- Develop
and maintain banking relationships with a select group of customers through
individualized customer service
- Generate
new business to achieve defined targets in terms of no of customers,
volumes, and revenue for the segment
- Achieve
the budgeted cross sell targets
- Ensure coverage of customer base in accordance with business plans
Key skills:
- Ability
to manage relationships to improve relationship value of existing Clients
- Aptitude
towards delivering high-quality customer service with good organizational
and interpersonal skills
- Excellent
communication Skills
- Self-driven
with sales bent of mind
Qualification and
Experience:
- MBA
with 0 to 4 years of experience.
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