Deloitte Job Vacancy Alert for Associate Analyst
Learning Operations - Associate Analyst
Are you someone who is passionate about learning, is a life-long learner, and has demonstrated the drive, desire, and commitment to a long-term plan in this area. You will be a member of the Core Talent Services – Development – US Learning Delivery team working with various Centers of Excellence and their managers to support the learning and development needs of the various businesses across US offices.
Work you’ll do
Your job role includes supporting all learning administration and operations work:
· Support learning projects and project management learning programs in US
· Manage learning communications, mailers, invites etc.
· Provide reports, analysis, dashboards on enrollments, completions and other learning-related reports
· Manage and update trackers, content, documentation and databases
· Support program planning, identify processes to help with the smooth execution of the learning events/program
· Manage learning mailboxes, respond to learner queries of non-technical in nature via Case Management system in SalesForce
· Liaison with Technology teams, Catalog Team, Compliance, Event Management teams, External Learning Vendors and other Talent teams to support learning processes
· The work requires that you work in 2 PM -11 PM India Time
The team
CRM team is the backbone of all of the learning support activities that happen before, during and after the delivery of the programs. Our team is involved in planning process and is extensively relationship-driven. Customer trust is the key element for the success and smooth running of Learning Delivery Operations. As a CRM specialist, you will be required to build relationships with your stakeholders and US counterparts as the nature of the function is 1-1
Qualifications
Required:
· Any Bachelors Degree
· Proficiency with computers and applications – email, MS Word, PPT
· Intermediate excel skills
· Experience in working with US stakeholders/customers will be preferable
Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs.
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