Cognizant Off Campus Hiring - PROCESS EXECUTIVE
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
• Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube, etc).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with the BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plans based on discussion with project stakeholders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.
Web:
Design and develop internet/intranet web pages in the prescribed format adhering to client requirements within agreed TAT
Design:
Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management.
• Provide information, educate customers to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team.
• Contribute to and participate proactively in knowledge-sharing sessions.
• Participate and contribute to organizational activities.
Must-Have Skills
Customer Service
Employee Status: Full-Time Employee
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