An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills Required
Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all
customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and
state the issues customers present
• Ability to concentrate – follow customers issues without
distraction to resolution
• Good composition skills – ability to compose a grammatically
correct, concise, and accurate written response
• Work successfully in a team environment as well as
independently
Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and
Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website,
and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work
environment
Customer Focus:
• Excellent customer service skills, including maintaining focus on
the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer
base
• Demonstrates conflict resolution, negotiation, and de-escalation
skills
• Demonstrates ownership to resolve challenging customer issues,
escalating when necessary
• Ability to determine customer needs and provide appropriate
solutions
• Maintain regular and reliable attendance, including the daily
schedule as assigned
• Flexible with the working schedule; may be expected to work
weekends, holidays and events
• Ability to work overtime as required by business - as much as 60
hours a week, most often occurring in the weeks surrounding the Christmas
holiday season
Problem Solving Skills:
• Effective problem-solving skills including decision making, time
management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various
departments to meet the business needs
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking,
high-energy environment. They will be creative and analytical
problem solvers with a passion for excellent customer service.
Qualifications Required
The minimum qualification is
10 + 2. Any graduate/ PG is eligible to apply.
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